If you’re running a fast-growing Shopify store, you know that providing top-notch customer service isn’t just a nice-to-have; it’s essential. As your brand scales, keeping that personal touch becomes challenging but crucial in maintaining customer loyalty. One effective way to support your customers and boost conversions is by integrating live chat apps into your Shopify store.

This article will walk you through the top ten Shopify live chat apps that can elevate your customer experience and drive those all-important conversions. We’ll cover features, pricing, and unique benefits, so you can find the perfect fit for your brand.

1. Tidio: All-in-One Customer Service Platform

Tidio is a popular option for Shopify users, and for good reason. It offers a blend of live chat, chatbots, and email integration to provide a seamless customer service experience. The platform is designed to help businesses engage with visitors in real-time, answer their questions, and guide them through the purchasing process.

Features:

• Real-time customer monitoring to see who’s on your site.
• Automated chatbots that handle FAQs and basic inquiries.
• Integration with Messenger, Instagram, and email for a unified communication hub.

Pricing: Tidio offers a free tier with limited features, and their paid plans start at $18 per month.

Tidio's ability to automate responses to common questions can save your team time and ensure customers receive prompt answers. Imagine a customer browsing your site at midnight, pondering a purchase. With Tidio, they get instant help, potentially converting a hesitant visitor into a satisfied buyer.

2. Gorgias: Tailored for E-commerce

Gorgias stands out as a dedicated customer support platform for ecommerce businesses. It integrates seamlessly with Shopify and centralizes all customer interactions, whether they're happening via email, social media, or live chat.

Features:

• Integrates with Shopify to pull order information and customer details directly into the chat.
• Automation features to tag and prioritize tickets.
• Macros to handle repetitive inquiries efficiently.

Pricing: Plans start at $60 per month and scale with the number of tickets.

Gorgias is perfect for brands looking to streamline their support process. By integrating with Shopify, your support team can access order details instantly, making it easier to resolve disputes or answer product-related questions without leaving the chat interface.

3. Re:amaze: Multi-channel Customer Support

Re:amaze is another robust tool designed to bring all your customer interactions into one place. It's a comprehensive solution that combines live chat, social media, and email support.

Features:

• Live chat widget that supports video calls and screen sharing.
• Automated chatbots to reduce workload on your support team.
• Analytics to track response times and customer satisfaction.

Pricing: Starting at $29 per month, with pricing adjusting based on the number of team members and features.

Re:amaze’s multi-channel approach ensures that no customer query goes unanswered, whether it arrives via email or Instagram DM. This feature is a game-changer for brands juggling multiple communication channels and looking to keep everything organized.

4. LiveChat: Customizable Chat Experience

LiveChat offers a customizable and intuitive chat experience, allowing you to tailor the chat widget to match your brand identity. It’s known for its ease of use and robust set of features.

Features:

• Customizable chat widgets to match your store’s aesthetics.
• Tools to monitor visitor behavior and engage proactively.
• Detailed analytics to measure agent performance and customer satisfaction.

Pricing: Plans start at $16 per agent per month.

The customization aspect of LiveChat is particularly appealing for brands that want to maintain a consistent brand image across all customer touchpoints. You can also use the visitor tracking feature to proactively engage with customers who seem undecided, offering assistance right when they might need it most.

5. Chatra: Live Chat and CRM Integration

Chatra combines live chat with a CRM-like interface, allowing you to track and manage customer interactions effectively. This app is ideal for businesses looking to deepen their customer relationships.

Features:

• Real-time visitor insights and proactive chat invitations.
• CRM capabilities to track customer interactions and notes.
• Offline messaging capabilities to capture leads when you’re unavailable.

Pricing: Free plan available, with premium options starting at $15 per agent per month.

Chatra’s CRM features mean you won’t just be answering questions; you’ll be building relationships. By collecting data on past interactions, your support team can provide more personalized service, turning one-time buyers into loyal customers.

6. Tawk.to: Free and Feature-Rich

Tawk.to is a standout option primarily because it offers a robust set of features entirely for free. It's ideal for startups or smaller businesses looking to offer live chat without additional costs.

Features:

• Unlimited agents and chat history at no cost.
• Customizable chat widgets and automated triggers.
• Real-time monitoring and reporting tools.

Pricing: Free, with optional paid features like removing branding for $19 per month.

While it’s free, Tawk.to doesn’t skimp on features. It's perfect for brands that are just starting out or want to keep their overhead low. You can still provide excellent customer service without breaking the bank.

7. Olark: Straightforward and Effective

Olark is known for its simplicity and effectiveness. It offers a straightforward solution for brands that need reliable live chat without the fuss of more complex software.

Features:

• Real-time chat with unlimited conversations.
• Customizable chat boxes and automated messages.
• Integration with tools like Salesforce and HubSpot.

Pricing: Plans start at $29 per month.

Olark’s simplicity makes it an attractive choice for businesses that want to quickly implement a live chat feature. It’s great for teams that value ease of use and want to maintain focus on customer interaction without getting bogged down by additional features.

8. JivoChat: Multi-Channel Communication

JivoChat offers a multi-channel approach, similar to Re:amaze, but with a unique twist. It supports communication not just through live chat, but also over phone calls, emails, and social media.

Features:

• Unified inbox for all customer communications.
• Telephony integration for voice calls.
• Mobile apps for managing chats on the go.

Pricing: Free tier available, with premium plans starting at $19 per agent per month.

JivoChat is perfect for brands that handle a diverse range of customer communication channels. Whether a customer prefers to talk over the phone or send a quick chat message, JivoChat ensures you’re always reachable.

9. Crisp: Enhanced Customer Engagement

Crisp provides not just live chat, but a suite of tools designed to enhance customer engagement and satisfaction. It’s great for businesses looking to create memorable customer experiences.

Features:

• Chatbots powered by AI to handle routine queries.
• Shared inbox for team collaboration.
• Analytics tools to monitor chat performance and customer sentiment.

Pricing: Free plan available, with premium options starting at $25 per team per month.

Crisp’s shared inbox feature encourages team collaboration, ensuring that every customer receives a well-informed response. The AI chatbots can handle routine queries, freeing up your team to focus on more complex issues.

10. Zendesk Chat: Part of a Larger Support Suite

Zendesk Chat is part of the larger Zendesk support suite, making it a powerful option for businesses already using Zendesk’s other tools. It offers a seamless way to integrate live chat into a broader support strategy.

Features:

• Real-time chat with file sending capabilities.
• Integration with the full Zendesk support suite.
• Trigger-based messaging to engage customers proactively.

Pricing: Starts at $19 per agent per month.

If you're already using Zendesk for customer support, adding Zendesk Chat can create a more cohesive experience for your team and customers. The integration ensures your team has all the necessary tools at their fingertips to provide excellent support.

Final Thoughts

As your Shopify store grows, maintaining a high level of customer service is vital for converting visitors into loyal customers. The live chat apps discussed here offer a range of features to help you achieve that goal, from automating responses to providing real-time assistance.

Fullcourt, a simple yet powerful helpdesk built for Shopify brands, can further streamline your customer service operations. Offering features like a shared team inbox and a self-service live chat portal, it ensures your team can manage customer interactions efficiently and effectively. By integrating Fullcourt with these live chat solutions, you can create a robust support system that delights customers and drives business growth.