Choosing the right helpdesk software is like finding the perfect pair of shoes. They should fit well, support you, and help you get where you want to go. For founders and CX leaders of fast-growing ecommerce brands, Freshdesk is often a popular choice, but it might not always be the perfect match for everyone. That's why exploring alternatives can open up a world of possibilities that might align better with your brand's unique needs.

In this article, we'll explore 25 alternatives to Freshdesk, each with its own strengths, features, and quirks. Whether you're looking for a tool that's more budget-friendly, offers specific integrations, or has a user interface that simply clicks with you, this list has got you covered. Let's take a closer look at these options and see how they can help enhance your customer support experience.

1. Zendesk

Zendesk is often at the top of the list when folks are hunting for a Freshdesk alternative. It's like the Swiss Army knife of helpdesk solutions, offering a wide range of tools to handle customer interactions across various channels. From email to social media, Zendesk has you covered.

One of the standout features of Zendesk is its ability to scale. So if you're a small DTC brand now but have big dreams of growing into a major player, Zendesk can grow with you. Its robust analytics tools can provide insights that help you understand customer behavior better, which in turn can aid in crafting personalized experiences.

However, all these features come at a price. Zendesk can be a bit on the expensive side, especially if you're just starting out. But if you're looking for a comprehensive tool with room to scale, it might be worth the investment.

2. HubSpot Service Hub

HubSpot is like that friend who always seems to have their act together. Known primarily for its marketing capabilities, HubSpot's Service Hub offers an impressive suite of tools for customer support as well. You can integrate it seamlessly with your existing HubSpot CRM, making it easier to have a centralized view of customer interactions.

The Service Hub offers ticketing systems, a knowledge base, and customer feedback tools, all designed to improve the customer experience. One of its unique features is the ability to create customer feedback surveys, allowing you to get real-time insights into how your customers feel about your support.

If you're already using HubSpot for marketing, adding the Service Hub might be a no-brainer. It provides a unified platform where marketing, sales, and customer service teams can collaborate seamlessly.

3. Gorgias

Here’s one tailor-made for ecommerce brands, especially those using Shopify. Gorgias is a customer service platform that integrates deeply with Shopify, making it a favorite among DTC brands.

Gorgias allows you to manage all your customer interactions in one place. Whether it's email, social media, or live chat, you can handle it all from a single dashboard. What sets Gorgias apart is its ability to pull order information directly from Shopify or other ecommerce platforms. This means you can resolve customer issues faster without jumping between different systems.

It's particularly useful for brands that handle a high volume of customer inquiries and want to streamline their support operations. Plus, the automation features can help reduce the workload on your support team, allowing them to focus on more complex issues.

4. Intercom

Intercom is like the friendly neighbor who always knows what's going on in the community. It’s not just a helpdesk; it’s a full-fledged business communication tool.

Intercom offers a blend of live chat, bots, and a help center, making it a versatile choice for customer support. Its real-time messaging feature allows you to engage with customers as they browse your site, providing instant assistance and increasing the chances of conversion.

One of the cool things about Intercom is its proactive support capabilities. You can set up automated messages to engage customers based on specific behaviors, like abandoning a cart or spending a certain amount of time on a page. This personalized approach can significantly enhance the customer experience and boost sales.

5. Zoho Desk

Zoho Desk is part of the larger Zoho ecosystem, which includes everything from CRM to accounting software. It's like having a whole toolbox at your disposal, each tool designed to work seamlessly with the others.

What makes Zoho Desk stand out is its AI-powered assistant, Zia, which can help automate routine tasks and provide insights into customer queries. This can free up your support team to focus on more pressing issues.

Zoho Desk is also highly customizable, allowing you to create a helpdesk that fits your brand's specific needs. Whether you're a small startup or a growing business, Zoho Desk's flexibility can be a great asset in delivering excellent customer service.

6. Kayako

Kayako is another strong contender in the customer support arena. It's designed to make interactions feel more human and less like you're dealing with a faceless corporation.

One of Kayako's key features is its unified inbox, which lets you handle all customer communications from a single place. Whether it's email, live chat, or social media, everything is organized neatly, making it easier for your team to manage.

Kayako also offers robust customer journey tracking, allowing you to see how customers interact with your brand over time. This can provide valuable insights into how you can improve your service and keep customers coming back for more.

7. Help Scout

Help Scout is like the friendly librarian of helpdesk software. It's simple, efficient, and gets the job done without a lot of fuss.

Help Scout focuses on making customer interactions personal and meaningful. Its shared inbox feature lets your team collaborate easily on customer inquiries, while its knowledge base and live chat options provide customers with the resources they need to resolve issues on their own.

One of the standout features of Help Scout is its integration capabilities. It can connect with a wide range of third-party apps, allowing you to create a customized support solution that fits your brand's needs.

8. LiveAgent

If you're looking for a helpdesk solution that can handle a high volume of interactions without breaking a sweat, LiveAgent might be just what you need. It's designed to be fast, reliable, and packed with features that make managing customer support a breeze.

LiveAgent offers a unified inbox with multi-channel support, allowing you to handle everything from email to social media messages in one place. It also boasts a powerful ticketing system that ensures no customer inquiry falls through the cracks.

The software's chat features are particularly noteworthy. With real-time chat support, you can engage with customers as they browse your site, providing instant assistance and increasing the likelihood of a sale.

9. Groove

Groove is like that favorite pair of jeans that fit just right. It's designed to be simple, intuitive, and perfect for small to medium-sized businesses.

Groove focuses on providing a clean, straightforward interface that makes it easy for your team to manage customer interactions. Its shared inbox, knowledge base, and reporting tools are all designed to streamline your support operations.

One of the things that sets Groove apart is its commitment to customer feedback. They're constantly updating and improving their software based on user suggestions, ensuring it meets the needs of its users.

10. Front

Front is all about collaboration. It's like a virtual office where your team can work together to provide top-notch customer support.

Front's shared inbox feature allows your team to manage customer inquiries collaboratively, ensuring nothing falls through the cracks. It also offers a wide range of integrations, allowing you to connect with the tools you already use.

One of Front's standout features is its ability to automate repetitive tasks, freeing up your team to focus on more complex issues. This can improve efficiency and help you deliver a more personalized customer experience.

11. Jitbit Helpdesk

Jitbit Helpdesk is a helpdesk software that's as straightforward as it gets. It's designed for small to medium-sized businesses that need a no-nonsense solution for managing customer support.

Jitbit offers a range of features, including a ticketing system, knowledge base, and reporting tools, all designed to help you provide excellent customer service. It's also highly customizable, allowing you to tailor it to your brand's specific needs.

One of the things that makes Jitbit stand out is its simplicity. It's easy to set up and use, making it a great choice for businesses that don't have a lot of technical expertise.

12. Freshservice

Freshservice is a sister product to Freshdesk, designed specifically for IT service management. It's like the tech-savvy cousin who always has the latest gadgets and knows how to fix your computer issues.

Freshservice offers a range of features designed to streamline IT operations, including a ticketing system, asset management, and automation tools. It's perfect for ecommerce brands that need to manage IT support alongside customer service.

One of the standout features of Freshservice is its AI-powered virtual agent, which can handle routine tasks and provide instant assistance to customers. This can free up your team to focus on more complex issues, improving efficiency and customer satisfaction.

13. HappyFox

HappyFox is like the friend who's always there to lend a helping hand. It's designed to make managing customer support as easy as possible.

HappyFox offers a range of features, including a ticketing system, knowledge base, and chat support, all designed to help you provide excellent customer service. It's also highly customizable, allowing you to tailor it to your brand's specific needs.

One of the things that sets HappyFox apart is its automation capabilities. You can set up automated workflows to handle routine tasks, freeing up your team to focus on more complex issues. This can improve efficiency and help you deliver a more personalized customer experience.

14. Kustomer

Kustomer is like the tech-savvy friend who always has the latest apps and knows how to make the most of them. It's designed to provide a 360-degree view of the customer, allowing you to deliver personalized support at scale.

Kustomer's platform integrates with a wide range of tools, allowing you to connect with the apps you already use. Its AI-powered automation tools can handle routine tasks, freeing up your team to focus on more complex issues.

One of the standout features of Kustomer is its ability to provide real-time insights into customer interactions. This can help you identify trends and make data-driven decisions to improve your customer support operations.

15. TeamSupport

TeamSupport is like the team captain who knows how to bring everyone together to achieve a common goal. It's designed for B2B customer support, making it a great choice for ecommerce brands that sell to other businesses.

TeamSupport offers a range of features, including a ticketing system, knowledge base, and customer portal, all designed to help you provide excellent customer service. Its collaboration tools make it easy for your team to work together to resolve customer issues.

One of the things that sets TeamSupport apart is its focus on customer success. It provides tools to help you understand customer needs and deliver personalized support, improving customer satisfaction and loyalty.

16. Front

Front is a customer communication hub that emphasizes collaboration. It's like a bustling newsroom where everyone is working together to get the story right.

Front's shared inbox feature allows your team to manage customer inquiries collaboratively, ensuring nothing falls through the cracks. It also offers a wide range of integrations, allowing you to connect with the tools you already use.

One of Front's standout features is its ability to automate repetitive tasks, freeing up your team to focus on more complex issues. This can improve efficiency and help you deliver a more personalized customer experience.

17. Jitbit Helpdesk

Jitbit Helpdesk is a helpdesk software that's as straightforward as it gets. It's designed for small to medium-sized businesses that need a no-nonsense solution for managing customer support.

Jitbit offers a range of features, including a ticketing system, knowledge base, and reporting tools, all designed to help you provide excellent customer service. It's also highly customizable, allowing you to tailor it to your brand's specific needs.

One of the things that makes Jitbit stand out is its simplicity. It's easy to set up and use, making it a great choice for businesses that don't have a lot of technical expertise.

18. Freshservice

Freshservice is a sister product to Freshdesk, designed specifically for IT service management. It's like the tech-savvy cousin who always has the latest gadgets and knows how to fix your computer issues.

Freshservice offers a range of features designed to streamline IT operations, including a ticketing system, asset management, and automation tools. It's perfect for ecommerce brands that need to manage IT support alongside customer service.

One of the standout features of Freshservice is its AI-powered virtual agent, which can handle routine tasks and provide instant assistance to customers. This can free up your team to focus on more complex issues, improving efficiency and customer satisfaction.

19. HappyFox

HappyFox is like the friend who's always there to lend a helping hand. It's designed to make managing customer support as easy as possible.

HappyFox offers a range of features, including a ticketing system, knowledge base, and chat support, all designed to help you provide excellent customer service. It's also highly customizable, allowing you to tailor it to your brand's specific needs.

One of the things that sets HappyFox apart is its automation capabilities. You can set up automated workflows to handle routine tasks, freeing up your team to focus on more complex issues. This can improve efficiency and help you deliver a more personalized customer experience.

20. Kustomer

Kustomer is like the tech-savvy friend who always has the latest apps and knows how to make the most of them. It's designed to provide a 360-degree view of the customer, allowing you to deliver personalized support at scale.

Kustomer's platform integrates with a wide range of tools, allowing you to connect with the apps you already use. Its AI-powered automation tools can handle routine tasks, freeing up your team to focus on more complex issues.

One of the standout features of Kustomer is its ability to provide real-time insights into customer interactions. This can help you identify trends and make data-driven decisions to improve your customer support operations.

21. TeamSupport

TeamSupport is like the team captain who knows how to bring everyone together to achieve a common goal. It's designed for B2B customer support, making it a great choice for ecommerce brands that sell to other businesses.

TeamSupport offers a range of features, including a ticketing system, knowledge base, and customer portal, all designed to help you provide excellent customer service. Its collaboration tools make it easy for your team to work together to resolve customer issues.

One of the things that sets TeamSupport apart is its focus on customer success. It provides tools to help you understand customer needs and deliver personalized support, improving customer satisfaction and loyalty.

22. Re:amaze

Re:amaze is a helpdesk solution designed specifically for ecommerce brands. It's like having a personal assistant who knows all the ins and outs of your business.

Re:amaze offers a range of features, including a shared inbox, live chat, and automated workflows, all designed to help you provide excellent customer service. It integrates seamlessly with popular ecommerce platforms like Shopify and BigCommerce, making it easy to manage customer interactions.

One of the things that sets Re:amaze apart is its ability to provide real-time insights into customer interactions. This can help you identify trends and make data-driven decisions to improve your customer support operations.

23. UseResponse

UseResponse is a helpdesk solution that's all about community. It's like having a virtual town hall where customers can share their ideas and feedback.

UseResponse offers a range of features, including a ticketing system, knowledge base, and feedback portal, all designed to help you provide excellent customer service. Its community forum feature allows customers to share ideas and feedback, providing valuable insights into what they want from your brand.

One of the standout features of UseResponse is its ability to automate routine tasks, freeing up your team to focus on more complex issues. This can improve efficiency and help you deliver a more personalized customer experience.

24. LiveChat

LiveChat is like having a virtual storefront where customers can chat with you in real-time. It's designed to provide instant assistance to customers, improving satisfaction and increasing sales.

LiveChat offers a range of features, including live chat, ticketing, and reporting tools, all designed to help you provide excellent customer service. Its chat widget can be customized to match your brand's look and feel, providing a seamless experience for customers.

One of the standout features of LiveChat is its ability to integrate with popular ecommerce platforms like Shopify and WooCommerce. This allows you to provide personalized support based on customer interactions, improving satisfaction and loyalty.

25. Tidio

Tidio is a helpdesk solution that's all about simplicity. It's like having a friendly chatbot that can answer customer questions and provide instant assistance.

Tidio offers a range of features, including live chat, chatbots, and email integration, all designed to help you provide excellent customer service. Its chatbot feature can be customized to handle routine tasks, freeing up your team to focus on more complex issues.

One of the standout features of Tidio is its ability to integrate with popular ecommerce platforms like Shopify and WooCommerce. This allows you to provide personalized support based on customer interactions, improving satisfaction and loyalty.

Final Thoughts

The right helpdesk software can make a world of difference for fast-growing ecommerce brands. Whether you're looking to improve customer satisfaction, increase sales, or streamline your support operations, there's a tool out there that's perfect for you. From Zendesk to Tidio, each of these 25 alternatives to Freshdesk offers unique features that can help you achieve your goals.

For those seeking a lightweight, affordable alternative to costly helpdesks, Fullcourt might be the perfect fit. Designed specifically for fast-growing Shopify brands, Fullcourt is a simple, easy-to-use ecommerce helpdesk that combines essential CX tools in one intuitive platform. With features like a shared team inbox, self-service live chat portal, knowledge base, and AI customer support assistant, Fullcourt can help you provide excellent customer service without breaking the bank.