Finding the right customer support tool can be a game-changer for ecommerce brands aiming to level up their customer experience. Whether you're a founder of a fast-growing startup or a CX leader, the right platform helps streamline support, improve response times, and keep customers happy. Gorgias is a popular choice, but it's not the only tool on the block. Let's explore some top alternatives that might just be the perfect fit for your brand.

In this post, we'll examine 25 Gorgias alternatives, each with its own unique strengths and features. From budget-friendly options to comprehensive platforms with all the bells and whistles, we've got you covered. So, buckle up, and let's see what these contenders have to offer!

1. Zendesk

Zendesk is often the go-to choice for many brands when it comes to customer support. It offers a robust suite of tools that cater to businesses of all sizes. You get ticketing systems, live chat, and even a help center feature. The flexibility and scalability of Zendesk make it suitable for growing brands that need a solution that can evolve with their needs.

However, Zendesk can be a bit overwhelming for smaller teams due to its complexity and price point. The key is to weigh the features you truly need against your budget. If you're looking for something that can handle a high volume of tickets efficiently, Zendesk is worth considering.

• Features: Ticketing, live chat, call center, help center.
• Best for: Mid to large-sized ecommerce businesses with complex support needs.
• Pricing: Starts at $49 per agent per month.

2. Freshdesk

Freshdesk is another strong contender in the customer support arena. It provides a user-friendly interface with features like ticketing, automation, and reporting. Freshdesk is designed to simplify the support process and help teams work more efficiently. The platform also integrates well with other tools, which can be a big plus for teams using a variety of software.

One of the standout features of Freshdesk is its ability to automate repetitive tasks, freeing up your team to focus on more complex customer inquiries. This can be a huge time-saver and significantly impact your team's productivity.

• Features: Ticketing, automation, reporting, integrations.
• Best for: Small to medium-sized businesses looking for a straightforward solution.
• Pricing: Free for small teams, paid plans start at $15 per agent per month.

3. Help Scout

Help Scout is all about simplicity and delivering a human-centric support experience. It's particularly appealing to brands that prioritize personal interactions with their customers. Help Scout doesn't just provide a ticketing system; it offers a shared inbox that feels more like email, which can make customer interactions feel more genuine.

Help Scout also offers a robust knowledge base feature, allowing customers to find answers on their own. This self-service option can reduce the number of tickets your team needs to handle, letting them focus on more complex issues.

• Features: Shared inbox, knowledge base, customer profiles.
• Best for: Brands that value a personal touch in customer interactions.
• Pricing: Starts at $20 per user per month.

4. LiveChat

If live chat is a priority for your brand, LiveChat is a tool worth considering. It's designed to facilitate real-time customer interactions and offers features like chat transcripts, file sharing, and chat routing. LiveChat is all about improving the customer journey by providing immediate support.

The platform integrates with a wide range of CRM and social media tools, allowing your team to offer support across multiple channels seamlessly. LiveChat can be a great way to engage with customers who might not want to wait for email responses.

• Features: Real-time chat, integrations, chat transcripts.
• Best for: Brands focusing on real-time customer engagement.
• Pricing: Starts at $16 per agent per month.

5. Intercom

Intercom offers a unique approach to customer support by focusing on conversational relationships. It combines live chat, bots, and targeted messages to engage customers throughout their journey. Intercom's platform is designed to help brands build personal connections with their customers, guiding them from first contact to purchase and beyond.

One of the standout features of Intercom is its ability to segment customers and send personalized messages based on their behavior. This targeted approach can increase engagement and drive conversions.

• Features: Live chat, bots, targeted messaging, customer segmentation.
• Best for: Brands looking to build personalized customer journeys.
• Pricing: Starts at $39 per month.

6. Tidio

Tidio is an excellent choice for small businesses that need a budget-friendly live chat solution. It offers a clean and intuitive interface, making it easy for teams to manage customer interactions. Tidio also includes features like chatbots and email integration, which can help automate some of the support process.

For brands just getting started with live chat, Tidio provides a solid foundation at an accessible price point. The platform is also known for its ease of use, so you won't need extensive training to get your team up and running.

• Features: Live chat, chatbots, email integration.
• Best for: Small businesses or startups with limited budgets.
• Pricing: Free for basic features, paid plans start at $18 per month.

7. Kayako

Kayako offers a customer support solution that combines ticketing, live chat, and customer satisfaction surveys. It's designed to provide a seamless support experience across multiple channels, helping brands maintain a consistent customer experience.

One of Kayako's strengths is its ability to provide context to customer interactions, making it easier for support agents to understand and resolve issues quickly. This can be particularly beneficial for brands dealing with complex customer queries.

• Features: Ticketing, live chat, customer satisfaction surveys.
• Best for: Brands that need a unified view of customer interactions.
• Pricing: Starts at $15 per agent per month.

8. Re:amaze

Re:amaze is a support tool designed specifically for ecommerce brands. It offers a range of features, including live chat, FAQ management, and automated messaging. Re:amaze integrates seamlessly with ecommerce platforms like Shopify and WooCommerce, making it easy to manage customer interactions from a single dashboard.

For ecommerce brands, Re:amaze offers a tailored experience that supports the unique challenges they face. The platform's ability to integrate with ecommerce systems means you can access customer order details quickly, improving response times and customer satisfaction.

• Features: Live chat, FAQ management, ecommerce integrations.
• Best for: Ecommerce brands seeking a tailored support solution.
• Pricing: Starts at $29 per user per month.

9. Olark

Olark is a live chat tool that focuses on simplicity and ease of use. It's great for small teams that want to offer real-time support without a steep learning curve. Olark offers features like chat transcripts, visitor insights, and team management tools, making it easy to keep track of customer interactions.

For brands looking to dip their toes into live chat, Olark provides a straightforward solution that's easy to implement and maintain. The platform is also customizable, allowing you to tailor the chat experience to match your brand's aesthetic.

• Features: Live chat, chat transcripts, visitor insights.
• Best for: Small teams or businesses new to live chat.
• Pricing: Starts at $29 per agent per month.

10. Drift

Drift is a platform that combines live chat, email, and video to facilitate customer interactions. It's designed to help brands engage with customers in real-time and provide a personalized experience. Drift's conversational marketing tools allow brands to use chatbots and targeted messaging to guide customers through their journey.

The platform is particularly useful for brands looking to nurture leads and convert them into customers. Drift's ability to integrate with CRM systems ensures that you have all the information you need to engage customers meaningfully.

• Features: Live chat, email, video, chatbots.
• Best for: Brands focused on real-time customer engagement and lead generation.
• Pricing: Starts at $50 per month.

11. Crisp

Crisp is an all-in-one communication platform that combines live chat, email, and CRM capabilities. It's designed to help brands centralize their customer interactions, making it easy to manage and track conversations across multiple channels. Crisp also offers features like chatbots and knowledge base integration to enhance the support experience.

For brands that need a unified platform to manage customer interactions, Crisp provides a comprehensive solution. Its user-friendly interface and wide range of features make it suitable for businesses of all sizes.

• Features: Live chat, email, CRM, chatbots.
• Best for: Brands seeking a centralized communication platform.
• Pricing: Starts at $25 per month.

12. Zoho Desk

Zoho Desk is a support tool that offers a range of features, including ticketing, automation, and analytics. It's designed to help brands streamline their support processes and improve customer satisfaction. Zoho Desk integrates seamlessly with other Zoho products, making it a great choice for brands already using the Zoho suite.

One of Zoho Desk's standout features is its AI-powered assistant, which can help automate repetitive tasks and provide support agents with context for customer interactions. This can lead to faster resolutions and happier customers.

• Features: Ticketing, automation, analytics, AI assistant.
• Best for: Brands looking for a comprehensive support solution with AI capabilities.
• Pricing: Starts at $12 per agent per month.

13. Front

Front is a communication platform that aims to bring all customer interactions into a single inbox. It integrates with various tools, allowing brands to manage email, chat, and social media interactions from one place. Front's collaborative features make it easy for teams to work together on customer inquiries.

For brands dealing with multiple communication channels, Front provides a streamlined solution that can improve team efficiency and ensure consistent customer experiences. The platform's ability to integrate with other tools also makes it a flexible choice for growing businesses.

• Features: Unified inbox, collaboration tools, integrations.
• Best for: Brands managing multiple communication channels.
• Pricing: Starts at $19 per user per month.

14. Groove

Groove is a support tool that focuses on simplicity and ease of use. It's designed for small businesses that need a straightforward solution for managing customer interactions. Groove offers features like ticketing, automation, and reporting, making it easy to track and resolve customer inquiries.

For brands looking for a no-frills support solution, Groove provides a user-friendly platform that's easy to set up and maintain. Its affordable pricing also makes it accessible to small businesses with limited budgets.

• Features: Ticketing, automation, reporting.
• Best for: Small businesses seeking a simple support solution.
• Pricing: Starts at $9 per user per month.

15. Kustomer

Kustomer is a support platform that focuses on providing a holistic view of customer interactions. It integrates with various tools to bring all customer data into a single view, allowing support agents to provide personalized experiences. Kustomer's automation features also help streamline support processes and improve efficiency.

For brands looking to offer a personalized customer experience, Kustomer provides a comprehensive solution that can help you understand and engage with your customers more effectively. Its integration capabilities make it a flexible choice for businesses of all sizes.

• Features: Unified customer view, automation, integrations.
• Best for: Brands seeking a personalized customer support experience.
• Pricing: Starts at $89 per user per month.

16. UseResponse

UseResponse is a support tool that combines feedback management, help desk, and knowledge base features. It's designed to help brands gather customer feedback, manage support inquiries, and provide self-service options. UseResponse's modular approach allows brands to choose the features that best suit their needs.

For brands looking to gather customer feedback and improve their support processes, UseResponse provides a comprehensive solution that can help you understand and engage with your customers more effectively.

• Features: Feedback management, help desk, knowledge base.
• Best for: Brands seeking a feedback-focused support solution.
• Pricing: Starts at $49 per month.

17. Kayako

Kayako offers a customer support solution that combines ticketing, live chat, and customer satisfaction surveys. It's designed to provide a seamless support experience across multiple channels, helping brands maintain a consistent customer experience.

One of Kayako's strengths is its ability to provide context to customer interactions, making it easier for support agents to understand and resolve issues quickly. This can be particularly beneficial for brands dealing with complex customer queries.

• Features: Ticketing, live chat, customer satisfaction surveys.
• Best for: Brands that need a unified view of customer interactions.
• Pricing: Starts at $15 per agent per month.

18. HappyFox

HappyFox is a help desk software that offers a range of features, including ticketing, automation, and reporting. It's designed to help brands streamline their support processes and improve customer satisfaction. HappyFox's clean and intuitive interface makes it easy for teams to manage customer interactions.

For brands looking for a straightforward support solution, HappyFox provides a user-friendly platform that's easy to set up and maintain. Its affordable pricing also makes it accessible to small businesses with limited budgets.

• Features: Ticketing, automation, reporting.
• Best for: Small businesses seeking a simple support solution.
• Pricing: Starts at $29 per user per month.

19. Kayako

Kayako offers a customer support solution that combines ticketing, live chat, and customer satisfaction surveys. It's designed to provide a seamless support experience across multiple channels, helping brands maintain a consistent customer experience.

One of Kayako's strengths is its ability to provide context to customer interactions, making it easier for support agents to understand and resolve issues quickly. This can be particularly beneficial for brands dealing with complex customer queries.

• Features: Ticketing, live chat, customer satisfaction surveys.
• Best for: Brands that need a unified view of customer interactions.
• Pricing: Starts at $15 per agent per month.

20. TeamSupport

TeamSupport is a customer support platform designed specifically for B2B businesses. It offers features like ticketing, customer management, and reporting, making it easy to manage complex customer interactions. TeamSupport's collaborative tools help teams work together to resolve customer issues efficiently.

For B2B brands dealing with complex customer interactions, TeamSupport provides a comprehensive solution that can help streamline support processes and improve customer satisfaction.

• Features: Ticketing, customer management, reporting.
• Best for: B2B brands seeking a comprehensive support solution.
• Pricing: Starts at $50 per user per month.

21. Userlike

Userlike is a live chat software that focuses on providing a personalized customer experience. It offers features like chat transcripts, chatbots, and integrations, making it easy to manage customer interactions. Userlike's clean and intuitive interface makes it easy for teams to provide real-time support.

For brands looking to offer a personalized customer experience, Userlike provides a comprehensive solution that can help you understand and engage with your customers more effectively.

• Features: Live chat, chat transcripts, chatbots.
• Best for: Brands seeking a personalized customer support experience.
• Pricing: Starts at $29 per user per month.

22. HelpCrunch

HelpCrunch is a customer communication platform that combines live chat, email, and knowledge base features. It's designed to help brands manage customer interactions and provide self-service options. HelpCrunch's user-friendly interface and wide range of features make it suitable for businesses of all sizes.

For brands looking for a comprehensive communication platform, HelpCrunch provides a solid solution that can help streamline customer interactions and improve customer satisfaction.

• Features: Live chat, email, knowledge base.
• Best for: Brands seeking a comprehensive communication platform.
• Pricing: Starts at $12 per user per month.

23. FocalScope

FocalScope is a help desk software that offers a range of features, including ticketing, live chat, and reporting. It's designed to help brands streamline their support processes and improve customer satisfaction. FocalScope's clean and intuitive interface makes it easy for teams to manage customer interactions.

For brands looking for a straightforward support solution, FocalScope provides a user-friendly platform that's easy to set up and maintain. Its affordable pricing also makes it accessible to small businesses with limited budgets.

• Features: Ticketing, live chat, reporting.
• Best for: Small businesses seeking a simple support solution.
• Pricing: Starts at $19 per user per month.

24. JivoChat

JivoChat is a live chat software that focuses on real-time customer engagement. It offers features like chat transcripts, visitor insights, and team management tools, making it easy to keep track of customer interactions. JivoChat's clean and intuitive interface makes it easy for teams to provide real-time support.

For brands looking to offer real-time customer support, JivoChat provides a comprehensive solution that can help you understand and engage with your customers more effectively.

• Features: Live chat, chat transcripts, visitor insights.
• Best for: Brands seeking a real-time customer support solution.
• Pricing: Starts at $13 per user per month.

25. LiveAgent

LiveAgent is a help desk software that offers a range of features, including ticketing, live chat, and reporting. It's designed to help brands streamline their support processes and improve customer satisfaction. LiveAgent's clean and intuitive interface makes it easy for teams to manage customer interactions.

For brands looking for a straightforward support solution, LiveAgent provides a user-friendly platform that's easy to set up and maintain. Its affordable pricing also makes it accessible to small businesses with limited budgets.

• Features: Ticketing, live chat, reporting.
• Best for: Small businesses seeking a simple support solution.
• Pricing: Starts at $15 per user per month.

Final Thoughts

Choosing the right customer support tool is no small feat, especially with so many options available. Each tool offers its own set of features and benefits, so it's important to consider what aligns best with your brand's needs. Whether you're looking for something simple and affordable or a platform with advanced features, there's likely an option on this list that fits the bill.

For fast-growing Shopify brands looking for a lightweight, intuitive, and affordable helpdesk, Fullcourt could be the right choice. It combines essential customer support tools like a shared team inbox, self-service live chat portal, knowledge base, and AI customer support assistant, all in one platform. This makes it an ideal alternative to more complex and costly helpdesks, providing an efficient way to enhance your team's productivity and improve customer satisfaction.