Choosing the right customer support platform is crucial for any fast-growing ecommerce brand. Kustomer is a popular choice, but it's not the only one out there. Whether you're looking for different features, better pricing, or simply want to explore new options, this list of Kustomer alternatives has got you covered.

We'll break down 25 different platforms, each offering unique tools and features that might just be the perfect fit for your business. From shared inboxes to AI-driven support, there's something for every need. Ready to find the perfect match for your brand? Let's get started.

1. Zendesk

Zendesk is a well-known name in the customer service world. It's a comprehensive tool that offers a suite of CX products designed to improve customer relationships. With features like ticketing, chat, and knowledge bases, Zendesk provides a robust solution for businesses of all sizes.

What makes Zendesk stand out is its flexibility. You can customize it to fit your brand's specific needs, whether you're a small startup or a large enterprise. The platform's scalability means it grows with you, ensuring you're always equipped to handle your customer interactions efficiently.

Some key benefits include:

• Multi-channel support: Connect with customers via email, chat, and social media.
• Customizable ticket forms: Ensure that all necessary information is captured right from the start.
• Comprehensive reporting: Get insights into your team's performance and customer satisfaction.

While Zendesk offers a lot, it might be more than what a smaller business needs. If you're looking for something simpler, keep reading.

2. Freshdesk

If simplicity and ease of use are what you're after, Freshdesk is worth considering. It's an intuitive platform designed to streamline customer support processes, making it a favorite among smaller businesses and startups.

Freshdesk's standout feature is its ability to automate repetitive tasks. This means your team can focus on what really matters—providing excellent customer support. The platform also offers:

• Omnichannel support: Engage with customers across multiple channels seamlessly.
• AI-powered chatbots: Automate responses to common queries and free up your team's time.
• Gamification: Use game-like elements to motivate your support team and boost productivity.

The affordability of Freshdesk makes it an attractive option for those on a budget, without compromising on essential features.

3. Intercom

Intercom takes a conversational approach to customer support. It's designed to facilitate real-time communication between your brand and its customers, making interactions feel more natural and engaging.

One of Intercom's strengths is its ability to integrate with a wide range of tools, allowing you to create a unified customer support experience. Here's what else it offers:

• Targeted messaging: Send personalized messages based on user behavior and preferences.
• Custom bots: Build bots to assist customers and handle routine tasks.
• In-depth analytics: Track customer interactions and optimize your support strategy.

For businesses focused on building strong customer relationships through conversation, Intercom is a solid choice.

4. Help Scout

Help Scout is all about keeping things simple and effective. It focuses on email-based support, providing a clean and user-friendly interface that makes it easy for teams to manage customer interactions.

What sets Help Scout apart is its emphasis on collaboration. Teams can work together seamlessly, ensuring that no customer query falls through the cracks. Other features include:

• Shared inbox: Keep all your customer emails in one place for easy access and management.
• Knowledge base: Create a comprehensive library of articles to help customers find answers on their own.
• Customer profiles: View detailed information about each customer to provide personalized support.

Help Scout's straightforward approach makes it an excellent option for smaller teams that need a reliable support system without unnecessary complexity.

5. Gorgias

Gorgias is specifically designed for ecommerce businesses, making it a perfect fit for brands on Shopify, BigCommerce, and Magento. It integrates seamlessly with these platforms, providing a unified view of customer interactions and order history.

One of Gorgias's standout features is its automation capabilities. You can set up rules to automatically respond to common queries, reducing response times and improving customer satisfaction. Key features include:

• Integration with ecommerce platforms: Access customer and order information directly from your helpdesk.
• Automation rules: Automate responses to repetitive queries and tasks.
• Multi-channel support: Manage customer interactions across email, social media, and chat.

For ecommerce brands looking to streamline support and improve efficiency, Gorgias is a strong contender.

6. LiveAgent

LiveAgent offers a comprehensive suite of tools designed to enhance customer support through a unified platform. It's a versatile solution, providing everything from email ticketing to live chat and call center capabilities.

What makes LiveAgent appealing is its all-in-one nature. You get a range of support tools without needing to invest in multiple different platforms. Some of its features include:

• Live chat: Engage with customers in real-time to resolve issues quickly.
• Call center integration: Manage voice calls alongside other support channels.
• Customer portal: Provide a self-service option for customers to find answers independently.

For businesses looking for a multi-channel support solution, LiveAgent offers an efficient and cost-effective option.

7. Groove

Groove is a simple yet powerful helpdesk solution designed for small businesses. It focuses on providing a clean and intuitive interface that makes managing customer interactions easy.

One of Groove's main selling points is its affordability. It's a budget-friendly option that still packs a punch with its features:

• Email management: Organize and manage all customer emails in one place.
• Knowledge base: Create an online repository of information for customers to access.
• Reporting and analytics: Gain insights into your support team's performance and customer satisfaction.

For small teams or startups, Groove offers a straightforward and efficient way to manage customer support without breaking the bank.

8. Kayako

Kayako is designed to help businesses provide exceptional customer experiences through a combination of live chat, email, and social media support. It aims to create a seamless support experience by integrating multiple channels into one platform.

One of Kayako's standout features is its ability to provide a complete view of the customer journey. This allows support teams to understand customer context and history, leading to more personalized interactions. Other features include:

• Unified inbox: Manage all customer interactions from a single location.
• Collaboration tools: Work together with your team to resolve customer issues efficiently.
• Customer journey insights: Gain a comprehensive view of the customer's experience with your brand.

For businesses focused on delivering personalized support, Kayako provides a robust solution that enhances the customer experience.

9. Zoho Desk

Zoho Desk is part of the larger Zoho ecosystem, offering a suite of tools designed to streamline customer support operations. It's highly customizable, allowing businesses to tailor the platform to their specific needs.

What makes Zoho Desk appealing is its automation capabilities. You can automate repetitive tasks, freeing up your team's time to focus on meaningful customer interactions. Key features include:

• Multi-channel support: Handle customer queries across email, chat, and phone.
• AI-driven insights: Use AI to gain insights into customer sentiment and improve support.
• Customizable workflows: Create workflows that match your team's processes and enhance efficiency.

For businesses looking for a flexible and powerful support platform, Zoho Desk offers a comprehensive solution that can adapt to your needs.

10. Fullcourt

Fullcourt is an ecommerce helpdesk built specifically for fast-growing Shopify brands. Designed as a lightweight and affordable alternative to more complex platforms, Fullcourt combines essential CX tools in one intuitive platform.

With features like a shared team inbox, self-service live chat portal, and knowledge base, Fullcourt provides everything a growing ecommerce brand needs to manage customer support efficiently. Highlighted features include:

• Shared team inbox: Manage customer emails collaboratively with your team.
• Self-service live chat: Offer customers a way to resolve issues on their own before reaching out.
• AI customer support assistant: Leverage AI to assist with common queries and improve response times.

For Shopify brands looking for a straightforward and effective helpdesk solution, Fullcourt offers a streamlined approach without unnecessary complexity.

11. Salesforce Service Cloud

Salesforce Service Cloud is a powerful platform designed for businesses that require robust customer service capabilities. It offers a comprehensive suite of tools to manage customer interactions across multiple channels, making it a versatile option for larger enterprises.

One of Salesforce's main strengths is its integration capabilities. You can connect it with other Salesforce products, creating a unified system that enhances your overall business operations. Key features include:

• Omnichannel support: Engage with customers via phone, chat, email, and social media.
• AI-powered insights: Use AI to gain insights into customer behavior and optimize support strategies.
• Customizable dashboards: Create dashboards that provide real-time data on support team performance.

For enterprises that need a comprehensive and integrated support platform, Salesforce Service Cloud is a top contender.

12. Front

Front is designed to help teams collaborate efficiently on customer support by providing a shared inbox solution. It's all about bringing your team together and ensuring that no customer query goes unanswered.

One of Front's standout features is its ability to integrate with a wide range of tools, allowing for a seamless workflow. Other features include:

• Shared inbox: Manage customer emails collaboratively with your team.
• Collaboration tools: Work together with your team on customer queries to provide timely responses.
• Automation: Automate repetitive tasks to free up your team's time for more important interactions.

For teams looking to improve collaboration and streamline customer support processes, Front offers a simple and effective solution.

13. HubSpot Service Hub

HubSpot Service Hub is part of the larger HubSpot ecosystem, offering a suite of tools designed to enhance customer support and improve overall CX. It's a versatile platform that provides everything from ticketing to knowledge bases and live chat.

One of HubSpot's main strengths is its integration capabilities. You can connect it with other HubSpot products, creating a unified system that supports your entire business. Key features include:

• Omnichannel support: Manage customer interactions across multiple channels.
• Knowledge base: Create a comprehensive library of articles for customers to access.
• Customer feedback surveys: Gather feedback from customers to improve your support strategy.

For businesses looking for a versatile and integrated support platform, HubSpot Service Hub offers a comprehensive solution that can enhance your overall customer experience.

14. Re:amaze

Re:amaze is an ecommerce-focused support platform designed to help businesses manage customer interactions across multiple channels. It offers a range of tools to streamline support processes and improve overall CX.

One of Re:amaze's standout features is its ability to integrate with popular ecommerce platforms like Shopify, BigCommerce, and WooCommerce. This allows you to access customer and order information directly from your helpdesk. Other features include:

• Multi-channel support: Engage with customers via email, chat, and social media.
• Automation: Set up rules to automate responses to common queries and tasks.
• Analytics: Gain insights into customer interactions and team performance to optimize support strategies.

For ecommerce brands looking for a platform that integrates seamlessly with their existing systems, Re:amaze is a strong contender.

15. Gladly

Gladly is a customer service platform designed to provide personalized support by putting the customer at the center of every interaction. It focuses on creating a seamless support experience by integrating multiple channels into one platform.

One of Gladly's standout features is its ability to provide a complete view of the customer journey. This allows support teams to understand customer context and history, leading to more personalized interactions. Other features include:

• Unified inbox: Manage all customer interactions from a single location.
• Collaboration tools: Work together with your team to resolve customer issues efficiently.
• Customer journey insights: Gain a comprehensive view of the customer's experience with your brand.

For businesses focused on delivering personalized support, Gladly provides a robust solution that enhances the customer experience.

16. Tidio

Tidio is a customer support platform designed to help businesses engage with customers through live chat and chatbots. It's a simple and intuitive solution that allows you to provide real-time support to your customers.

One of Tidio's main strengths is its ability to integrate with a wide range of ecommerce platforms, making it a versatile option for online stores. Key features include:

• Live chat: Engage with customers in real-time to resolve issues quickly.
• Chatbots: Automate responses to common queries and free up your team's time.
• Integration capabilities: Connect Tidio with your existing systems for a seamless workflow.

For businesses looking to enhance their real-time support capabilities, Tidio offers a simple and effective solution.

17. Hiver

Hiver is a customer support platform that integrates directly with Gmail, allowing teams to manage customer interactions without leaving their inbox. It's designed to provide a simple and intuitive solution for businesses that rely heavily on email-based support.

One of Hiver's standout features is its ability to provide a shared inbox solution, allowing teams to collaborate on customer queries efficiently. Other features include:

• Shared inbox: Manage customer emails collaboratively with your team.
• Collaboration tools: Work together with your team to resolve customer issues efficiently.
• Automation: Automate repetitive tasks to free up your team's time for more important interactions.

For businesses looking for a simple and efficient way to manage customer support through email, Hiver offers a straightforward solution.

18. Userlike

Userlike is a live chat and messaging platform designed to help businesses engage with customers in real-time. It's a versatile solution that allows you to provide support across multiple channels, including your website, Facebook Messenger, and WhatsApp.

One of Userlike's main strengths is its ability to integrate with a wide range of tools, allowing for a seamless workflow. Key features include:

• Live chat: Engage with customers in real-time to resolve issues quickly.
• Messaging capabilities: Communicate with customers across multiple channels.
• Integration capabilities: Connect Userlike with your existing systems for a seamless workflow.

For businesses looking to enhance their real-time support capabilities, Userlike offers a versatile and effective solution.

19. Olark

Olark is a live chat platform designed to help businesses engage with customers in real-time. It's a simple and intuitive solution that allows you to provide support directly on your website.

One of Olark's standout features is its ability to provide detailed insights into customer interactions, helping you optimize your support strategy. Other features include:

• Live chat: Engage with customers in real-time to resolve issues quickly.
• Customizable chatbox: Customize the chatbox to match your brand's look and feel.
• Reporting and analytics: Gain insights into customer interactions and team performance to optimize support strategies.

For businesses looking to enhance their real-time support capabilities, Olark offers a simple and effective solution.

20. Crisp

Crisp is a customer support platform designed to help businesses engage with customers through live chat and chatbots. It's a simple and intuitive solution that allows you to provide real-time support to your customers.

One of Crisp's main strengths is its ability to integrate with a wide range of tools, allowing for a seamless workflow. Key features include:

• Live chat: Engage with customers in real-time to resolve issues quickly.
• Chatbots: Automate responses to common queries and free up your team's time.
• Integration capabilities: Connect Crisp with your existing systems for a seamless workflow.

For businesses looking to enhance their real-time support capabilities, Crisp offers a simple and effective solution.

21. TeamSupport

TeamSupport is a customer support platform designed for B2B businesses. It offers a suite of tools to help companies manage customer interactions and improve overall CX.

One of TeamSupport's standout features is its ability to provide a complete view of the customer journey, allowing support teams to understand customer context and history. Other features include:

• Ticket management: Organize and manage customer tickets efficiently.
• Customer database: Maintain a comprehensive database of customer information.
• Collaboration tools: Work together with your team to resolve customer issues efficiently.

For B2B businesses looking for a comprehensive support platform, TeamSupport offers a robust solution that enhances the customer experience.

22. SupportBee

SupportBee is a collaborative customer support platform designed to help teams manage customer interactions efficiently. It focuses on providing a simple and intuitive solution for businesses that rely heavily on email-based support.

One of SupportBee's standout features is its ability to provide a shared inbox solution, allowing teams to collaborate on customer queries efficiently. Other features include:

• Shared inbox: Manage customer emails collaboratively with your team.
• Collaboration tools: Work together with your team to resolve customer issues efficiently.
• Automation: Automate repetitive tasks to free up your team's time for more important interactions.

For businesses looking for a simple and efficient way to manage customer support through email, SupportBee offers a straightforward solution.

23. Kustomer

Kustomer is a customer service platform designed to help businesses manage customer interactions efficiently. It offers a suite of tools to help companies improve overall CX.

One of Kustomer's standout features is its ability to provide a complete view of the customer journey, allowing support teams to understand customer context and history. Other features include:

• Ticket management: Organize and manage customer tickets efficiently.
• Customer database: Maintain a comprehensive database of customer information.
• Collaboration tools: Work together with your team to resolve customer issues efficiently.

For businesses looking for a comprehensive support platform, Kustomer offers a robust solution that enhances the customer experience.

24. Pure Chat

Pure Chat is a live chat platform designed to help businesses engage with customers in real-time. It's a simple and intuitive solution that allows you to provide support directly on your website.

One of Pure Chat's standout features is its ability to provide detailed insights into customer interactions, helping you optimize your support strategy. Other features include:

• Live chat: Engage with customers in real-time to resolve issues quickly.
• Customizable chatbox: Customize the chatbox to match your brand's look and feel.
• Reporting and analytics: Gain insights into customer interactions and team performance to optimize support strategies.

For businesses looking to enhance their real-time support capabilities, Pure Chat offers a simple and effective solution.

25. Chatra

Chatra is a live chat and messaging platform designed to help businesses engage with customers in real-time. It's a versatile solution that allows you to provide support across multiple channels, including your website, Facebook Messenger, and WhatsApp.

One of Chatra's main strengths is its ability to integrate with a wide range of tools, allowing for a seamless workflow. Key features include:

• Live chat: Engage with customers in real-time to resolve issues quickly.
• Messaging capabilities