Customer engagement is the lifeblood of any thriving ecommerce brand, especially those on Shopify. When it comes to creating memorable experiences that keep customers coming back, live chat apps are game-changers. They provide real-time interaction, solve problems on the spot, and create a personal connection that automated emails simply can't match.

In this article, we're going to look at ten of the best Shopify live chat apps that can help you boost customer engagement. Whether you're just starting or scaling rapidly, these apps can offer the support and connectivity your customers crave. Ready to explore? Let's get started!

1. Tidio

Tidio is like the Swiss Army knife of live chat apps. Known for its flexibility and ease of use, Tidio integrates seamlessly with Shopify, offering a comprehensive suite of tools to manage customer interactions. With Tidio, you can handle chat, email, and Messenger conversations all in one place, so you're not juggling multiple platforms.

What makes Tidio stand out is its chatbot feature. Imagine having a virtual assistant that works 24/7, answering FAQs, guiding users through your site, or even upselling products. You can set up these chatbots using pre-built templates, making it super easy even if you're not tech-savvy.

Here’s how you can get started with Tidio:

• Install Tidio from the Shopify App Store.
• Customize the chat widget to match your brand's look and feel.
• Set up chatbots using their intuitive drag-and-drop editor.
• Start chatting with your customers and watch your engagement soar!

Think of Tidio as your all-in-one solution for customer engagement. By streamlining communication, you’re not only saving time but also making your customers feel valued and heard.

2. Gorgias

Gorgias is designed for ecommerce businesses that need more than just a basic chat solution. It’s a full-fledged customer support helpdesk that integrates with Shopify to provide a holistic view of your customer needs. With Gorgias, you’re not only chatting but also managing support tickets and tracking customer interactions.

The real magic of Gorgias lies in its ability to pull in data from Shopify. This means when a customer chats in, you can see their entire order history, shipment details, and previous interactions. This context is invaluable for providing personalized support and building long-term relationships.

To make the most out of Gorgias:

• Install the app and integrate it with your Shopify store.
• Customize your dashboard to show the most relevant customer data.
• Create macros for common inquiries to speed up response times.
• Utilize their automation features to focus on more complex issues.

If you’re scaling and need a robust system to manage customer interactions, Gorgias might be your best bet. It helps you handle high volumes of customer queries without compromising on quality.

3. LiveChat

LiveChat is another popular choice among Shopify users. Known for its clean interface and powerful features, it's perfect for businesses looking to enhance their customer service. LiveChat offers a range of customization options, so you can tailor the chat experience to fit your brand perfectly.

One of the standout features of LiveChat is its reporting capabilities. You get detailed insights into customer interactions, agent performance, and overall chat effectiveness. These insights are crucial for understanding what’s working and where you can improve.

Here’s how to get started with LiveChat:

• Download and install the app from the Shopify App Store.
• Customize the chat widget and set up automated greetings.
• Use the built-in analytics to monitor and optimize your customer interactions.
• Train your team using LiveChat’s rich suite of features to deliver exceptional service.

With LiveChat, you’re not just engaging with customers but also learning from every interaction to continuously enhance your service.

4. Re:amaze

Re:amaze combines live chat with a complete customer support suite, making it a versatile option for Shopify stores. This app allows you to manage live chat, email, social media, and FAQs from a single platform. It's perfect for teams looking to streamline their customer service operations.

One cool feature of Re:amaze is its ability to integrate with other popular Shopify apps, such as Klaviyo and Smile.io. This means you can create a truly connected experience for your customers, leveraging data from different touchpoints to offer personalized support.

Steps to leverage Re:amaze effectively:

• Set up the app and integrate it with your existing Shopify store.
• Configure your communication channels to centralize all customer interactions.
• Automate common responses using their workflow automation tools.
• Utilize integrations to enhance communication and customer data utilization.

Re:amaze is a powerhouse for brands serious about customer service. Its ability to unify different communication channels makes it a must-have for growing ecommerce stores.

5. Chatra

If you're looking for a chat app that combines simplicity with effectiveness, Chatra might be a great fit. Not only does it provide live chat, but it also supports chatbots and offline messaging. This means you can engage customers even when your team is not available.

Chatra is particularly known for its group chat feature, allowing multiple agents to join a conversation. This can be especially helpful when dealing with complex inquiries that require input from different team members.

To get started with Chatra:

• Install Chatra from the Shopify App Store and integrate with your store.
• Customize your chat widget and set up proactive chat invitations.
• Use chatbots to handle simple queries when agents are busy or offline.
• Engage multiple team members in chats for more detailed customer support.

Chatra’s features are designed to keep the conversation going, even when your live agents aren’t available, helping maintain customer satisfaction consistently.

6. Tawk.to

Tawk.to offers a free live chat solution with a range of features that can rival paid apps. It's an excellent option for Shopify store owners looking to test the waters of live chat without a financial commitment. Despite being free, Tawk.to doesn’t skimp on features. It offers unlimited agents, chat history, and customizable chat widgets.

One unique feature of Tawk.to is its ability to monitor website visitors in real time. This allows you to engage proactively with customers who may need assistance, potentially leading to higher conversion rates.

To make the most of Tawk.to:

• Install the app on your Shopify store and configure the chat widget.
• Monitor visitor activity and set up automated chat triggers.
• Create pre-chat forms to gather customer information before a conversation starts.
• Use their mobile app to stay connected with your customers on the go.

With Tawk.to, you get a robust live chat tool without the price tag, making it accessible for businesses of all sizes.

7. Olark

Olark is a straightforward live chat app that focuses on simplicity and ease of use. It integrates seamlessly with Shopify and offers a range of customization options to match your brand’s aesthetics. Olark also provides powerful reporting tools to help you analyze customer interactions and improve your service.

One of Olark’s standout features is its visitor insights. You can see your customers’ pages and navigation paths, enabling you to offer timely support and advice. This can be a game-changer for improving the customer journey on your site.

How to implement Olark:

• Install the Olark app and embed the chat widget on your Shopify store.
• Customize chat messages and set up automated triggers based on visitor behavior.
• Use visitor insights to engage customers proactively.
• Leverage their reporting tools to refine your customer service strategy.

Olark is ideal for businesses that want a no-frills, effective live chat solution with insightful analytics to boot.

8. Tido

Tido is another excellent choice for Shopify store owners looking for a reliable live chat solution. It offers a range of features that are essential for engaging customers, such as automated messages, chatbots, and integrations with popular CRM systems.

The beauty of Tido lies in its simplicity and effectiveness. You don’t need to be a tech wizard to get it up and running, making it accessible for small businesses and startups.

Steps to get started with Tido:

• Install Tido from the Shopify App Store and integrate it with your store.
• Set up your chat widget and customize it to match your brand.
• Create automated messages to greet visitors and guide them through your site.
• Utilize integrations with CRM systems to streamline customer data management.

Tido offers a straightforward way to enhance customer engagement, backed by the essential tools you need to succeed.

9. JivoChat

JivoChat is a comprehensive live chat solution that supports multiple channels, including chat, phone calls, emails, and social media. It’s designed for businesses that want to centralize all customer interactions in one place, making it easier to manage and respond to queries.

One of the unique features of JivoChat is its callback option. If customers can’t get their issues resolved via chat, they can request a callback, ensuring that no query goes unanswered. This feature can significantly improve customer satisfaction and trust in your brand.

To maximize the benefits of JivoChat:

• Install the app on your Shopify store and configure the chat widget.
• Set up chat integrations with other channels to centralize communication.
• Enable the callback feature to give customers an additional support option.
• Use their analytics tools to track performance and optimize your service.

JivoChat is perfect for brands that need a multi-channel approach to customer service, ensuring every interaction is handled efficiently.

10. Crisp

Crisp is a modern live chat app that offers a range of features designed to enhance customer engagement. It goes beyond basic chat functionality, providing tools for customer support, marketing automation, and team collaboration.

One feature that sets Crisp apart is its shared inbox. This allows your team to collaborate on customer interactions, ensuring that everyone is on the same page and that customers receive consistent support.

Steps to implement Crisp successfully:

• Download and install Crisp on your Shopify store.
• Customize your chat widget and set up automated messages.
• Use the shared inbox to streamline team collaboration and customer support.
• Leverage Crisp’s marketing automation tools to engage customers proactively.

Crisp is ideal for brands that want a comprehensive tool to manage customer interactions while promoting team collaboration and efficiency.

Final Thoughts

Live chat apps are essential for fostering real-time engagement and building lasting customer relationships. Each app on this list has its unique features and strengths, making it easier for you to find the right fit for your Shopify store.

When it comes to streamlining customer support, Fullcourt offers an intuitive platform that's perfect for fast-growing Shopify brands. It combines a shared team inbox, self-service live chat portal, and knowledge base, all supported by an AI customer support assistant. With Fullcourt, you can manage customer interactions efficiently, ensuring a seamless experience that keeps your customers coming back for more.